Refund policy
At Nat’Glow, each product is thoughtfully prepared, including customizable scent, oil, and hydration preferences.
We offer a 7-day return window from the date your order is delivered.
To be eligible for a return, items must be:
- unused and unopened
- in their original packaging
- in the same condition as received
- accompanied by proof of purchase
To request a return, please email contact@naglow.ca within 7 days of delivery.
Returns must be approved before being sent. Items returned without prior approval will not be accepted.
Once approved, return instructions will be provided. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Personal Care & Custom Products
Due to the hygienic nature of our products and their customizable formulation, opened or used items are not eligible for return or refund.
We do not accept returns for:
- opened or used personal care products
- customized or made-to-order products
- sale items or gift cards
Damages and Issues
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours at contact@naglow.ca with your order number and clear photos.
If approved, we will offer a replacement, store credit, or refund as appropriate.
Refunds
Once your approved return is received and inspected, you will be notified of the outcome.
If approved, refunds will be issued to your original payment method within 10 business days.
Shipping fees are non-refundable unless the issue was caused by Nat’Glow.
Please note that banks and payment providers may require additional time to process refunds.
Additional Notes
Due to the use of natural ingredients and customizable blends, slight variations in scent, texture, or appearance may occur.
Individual results may vary. Patch testing is recommended prior to full use.